Privacy policy

Introduction

At NOVABASICS (“we,” “us,” or “our”), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, shop online, or interact with our services. By using our website or services, you agree to the terms outlined in this policy.

Information We Collect

1. Information You Provide Directly

When you interact with NOVABASICS, you may provide personal information such as:

· Name, email address, and phone number

· Shipping and billing addresses

· Order details and payment information (note: we do not store full card details)

· Account preferences and settings

· Messages, inquiries, or support requests

You may also opt in to receive marketing messages via email, SMS, or WhatsApp. You can unsubscribe at any time using the unsubscribe link provided in our messages.

2. Information We Collect Automatically

When you visit our website, we may automatically collect information such as:

· IP address, browser type, and device information

· Pages you visit, date and time of visits, and interactions on the site

· Referring or exit pages

We use cookies and similar technologies to help improve website performance, analyze traffic, and enhance user experience. You can manage or disable cookies in your browser, but some website features may not work properly if you do.

How We Use Your Information

We use your personal information for purposes including:

· Providing and Managing Services: Process orders, manage accounts, handle returns or exchanges, and respond to customer inquiries

· Improving Customer Experience: Improve website functionality, personalize product recommendations, and conduct internal research

· Marketing and Communication: Send updates, offers, and promotions (only if you’ve opted in)

· Security and Legal Compliance: Prevent fraud, protect accounts, and comply with legal obligations

Who We Share Your Information With

We do not sell your personal information. We may share information with:

· Trusted service providers such as Shopify, payment processors, shipping partners, and customer support platforms

· Marketing or advertising partners, only where permitted by law

· Legal authorities when required to comply with court orders, regulations, or legal obligations

· Business partners in case of mergers, acquisitions, or asset transfers

All third parties are required to use your data only for authorized purposes and to protect it appropriately.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices or security. We encourage you to review their privacy policies before sharing any personal information.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from anyone underage. If you believe a child has shared information with us, please contact us immediately so we can remove it.

Data Security and Retention

We implement reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online system is completely secure. We retain personal information only as long as needed for business, legal, or contractual purposes.

Your Rights and Choices

Depending on where you live, you may have rights such as:

· Accessing your personal information

· Requesting correction, deletion, or portability of your data

· Restricting or objecting to certain processing

· Withdrawing consent for marketing communications

You can exercise these rights by contacting us using the details below.

International Data Transfers

Your personal information may be stored or processed outside your country of residence. Where required, we rely on legal safeguards to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately.

Contact Us

If you have questions or want to exercise your rights, contact us at:

Email: novabasics.pk@gmail.com
Phone: 0323 2024727